A former GEICO call center worker in Macon is suing the insurance company for allegedly violating federal labor laws and retaliating against her when she complained.
In a lawsuit filed Wednesday in U.S. District Court in Macon, Amalia Benvenutti claims GEICO was not paying her regularly for all hours worked and was forcing her and other employees to underreport hours.
As a customer service representative, Benvenutti alleges that she had to work eight hours and 15 minutes a day, but was only paid seven hours and 45 minutes when a 30-minute unpaid lunch break was taken. account.
However, the lawsuit claims CSRs are only paid for the number of hours they are logged into a software application called Finesse. Employees are given a quota on the number of calls they must handle during their 7.75-hour workday, and failure to meet the quota ‘may result in disciplinary action for poor job performance,’ alleges the trial.
Responding to emails, starting up his work computer and frequent problems with software forced Benvenutti to work on his unpaid break or after his shift ended, according to the lawsuit, during his three years at GEICO.
The lawsuit alleges that GEICO violated the Fair Labor Standards Act and owes compensation to Benvenutti for all hours worked, including unpaid overtime.
The lawsuit also claims the company created a hostile work environment for her after Benvenutti complained about unpaid hours to management and HR.
GEICO has three weeks to respond to the lawsuit. The Macon office is GEICO’s largest regional office with approximately 7,000 employees.